Privacy Policy

We at Coyne Healthcare have created this privacy statement in order to show our commitment to our and your privacy. This page discloses the information gathering and dissemination practices for the website coyne-healthcare.com.

This Privacy Policy describes how Coyne Healthcare collect and use personal information about you. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. Those living in the EU should also click here to view additional information about how we collect and use your personal information in compliance with EU data protection laws. Please take a moment to review the terms of our Privacy Policy.

For the purposes of this policy, “personal information” means information that either identifies you on its face, or ties you to other information that, in combination, identifies you. It is possible that third parties may be able to personally identify you by other means, including by associating facially anonymous information about your Internet activity with other records.

If you have questions about this policy or how we treat your personal information, please contact us using the information provided in the “How to Contact Us” section below.

Personal Information We Collect

Depending on how we interact with you, we may collect, use, store and transfer different types of personal information about you. This includes:

Correspondence Information, including anything you may provide to us in your communications with us, for example your intended or actual use of our products, questions about our products, as well as records of your communications with us.
Health Information, specifically any adverse reaction you might have to one of our dietary supplement products and relevant health information that you choose to share with us. Visitors from the EU should click here to learn more about how and why we collect this information.
Technical Information, such as your internet protocol (“IP”) address; your web browser software and version; if you arrived at the Services through a link from another website, information about the page you came from; your mobile device identifier and other information about devices you use to access the Services. For more information about how and when we collect this information and what we do with it, please see our Cookies and Tracking Policy.
Online Activity Information, such as information about your activity while using the Services, including information we may gather through the use of cookies, web beacons and other similar tools that tell us which pages you choose to view, and queries you make using our “search” function.

Information Collected from Individuals Outside South Africa

Our Services are S.A. based and therefore, if you are using the Services from outside South Africa, including the European Union or European Economic Area, and provide us with personal information, please note that your personal information will be transferred, stored and processed in South Africa. This is done either to ensure we are able to provide our services to you, or where not necessary for the provision of our services (such as in the case of providing you with marketing communications), it is done only with your consent. Please note, however, that the data protection laws in South Africa may not be as comprehensive as those in your country of residence. We are, however, unable to provide our services without handling your personal information in South Africa.
Individuals located in the European Union should click here to find out more about their rights in relation to their personal data that we handle.

How We Collect Information About You and Sources of Personal Information

We collect information from you and about you in different ways.
- Direct Interactions. We collect most of the personal information about you we use from you directly. For example, you may give us a variety of your Identity Data, Contact Information, Health Information, Correspondence Information and Marketing and Communications Data when you:
  - Create an account on one of our websites;
  - Purchase products from our E-Commerce website or by phone;
  - Contact us with questions or provide feedback about our products;
  - Subscribe to our mailing lists or otherwise agree to receive marketing communications from us; and
  - Enter competitions, promotions or surveys we run from time to time.
- Automated technologies and interactions. As you interact with our websites, we may automatically collect Technical Information about your equipment, browsing actions and patterns. We collect this personal data by using cookies, web beacons, server logs and other similar technologies. We may also receive Technical Information about you if you visit other websites employing our cookies. Please see our Cookies and Tracking Policy for further details.
- Third parties or publically available sources. We may also collect information about you from third parties and commercially available sources, including from social media providers, data aggregators, and public databases. Please note that we may combine the various types of information we collect about you and use it as described in this Privacy Policy. Visitors from the EU may click here to learn more about how we handle this information in compliance with EU data protection laws.

How We Use Your Information

We use your personal information for the following business purposes:
- Contact Us.
  We use personal information such as your Contact Information to respond to your questions and comments when you communicate with us through links or pages provided by the Services, such as the “Contact Us” feature.
- Shopping.
  If you purchase products from us, we use personal information, such as your Identity Data, Payment Information, and Contact Information to process your purchase, confirm your order, and deliver the items to you. We also use cookies which are necessary for completing the online check-out process. For further information on our use of cookies, please see our Cookies and Tracking Policy.
- Administration.
  We use personal information to perform business analyses or for other purposes to improve the quality of our business, our Services, and the products we offer. We may also use personal information about you to administer our Services, including to investigate possible violations of and enforce our contracts, including our Terms of Use and any terms and conditions associated with our products and services, and to comply with our legal obligations.
- Fraud and Crime Prevention and Detection.
  We use your personal information, such as your Technical Information, to help prevent and detect fraud and other crimes that might be committed using or against our Services. We do this to both protect our legitimate interests in protecting our business assets and comply with our legal obligations.
- IT Security and Website Operation.
  We use your personal information, such as your Technical Information, to help us protect our legitimate interests in troubleshooting, testing, maintaining, and protecting our IT systems, including this website.
- Compliance with Legal and Regulatory Obligations.
  We use your personal information to comply with our legal and regulatory obligations, which arise from time to time. For instance, we may use your Contact Information to alert you if a product is recalled. We may also collect your Health Information to maintain records of adverse reactions to our dietary supplement products when you choose to provide this to us.
Also, we may use your personal information for the following commercial and marketing purposes:
- Email Newsletters and Promotions.
  We use personal information about you, including your Contact Information, to send you our newsletters, exclusive offers and promotions, and product news through email, where you have agreed to receive such communications. We also may use personal information about you to administer our promotions. Visitors from the EU may click here to learn more about how we use your personal information to tailor offers and promotions in compliance with EU data protection laws.
- Surveys, Sweepstakes, and Message Boards.
  We use personal information about you, including your Identity Data and Contact Information, to enable you to participate in features such as surveys, polls, sweepstakes, and message boards, where you have agreed to this. We may sometimes use a third party service provider to conduct these surveys or sweepstakes; if so, that company will be prohibited from using your personally information for any other purpose.
Lastly, we may use information you provide to us for the following additional purposes:
- Feedback.
  We use information you provide to us regarding our products and services, to provide product feedback to our customers [in aggregated form] through the Services.
- Other Uses of Information.
  In addition, we may use your personal information as otherwise described to you at the time of collection with your consent.

Information We Share

External Third Parties.
We will disclose your personal information for the following limited business purposes:
- Service Providers.
  We may share your personal information with service providers that perform certain functions or services on our behalf in order to fulfill the services you request from us. These include third parties which host our websites, manage databases, perform analyses, send communications for us, process payments on our behalf, ship your orders, provide you with live chat service, or provide certain other components of our websites. We do not authorize service providers to use or disclose the information, except as necessary to perform services on our behalf.
- Analytics.
  We may allow third parties to collect information in order to provide us with analytics. For instance, the Services use analytics tools provided by Google to help us understand how people use the Services. You can learn more about how Google collects and uses information as a part of its tools at http://www.google.com/analytics/.
- Protect Our Services and Users.
  We may disclose your personal information to governmental authorities if we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity, or violation of our Terms of Use or other contracts.
- Legal Process.
  We may disclose your personal information to the extent necessary to respond to subpoenas, court orders, or other legal process in response to a request for cooperation from law enforcement or another government agency, in order to comply with our other legal and regulatory obligations.
We also will share your information in the following additional circumstances:
- Transactions.
  It may sometimes be necessary for the advancement of our legitimate commercial interests to share your personal information with our professional advisers in connection with a corporate transaction, such as a sale, assignment, divestiture, merger, bankruptcy, consolidation, reorganization, liquidation, or other transfer of the business or its assets. When we do this, we will always take measures to ensure the ongoing protection of your personal information.
- Other Circumstances.
  We may also use your personal information in other circumstances, but we will also explain them to you at the point of collection and, where necessary, get your agreement.

We Provide You Choices

You can subscribe to receive marketing offers or solicitations from us through email by emailing info@coyne-healthcare.com. If you prefer not to receive marketing emails from us, please click here or contact us at info@coyne-healthcare.com. Please note that these requests may take up to 10 days to be effective.
Please note that your request not to receive unsolicited commercial emails from us will not apply to messages that you request or that are not of a marketing nature. For example, we may contact you concerning any purchases you have made with us even if you opt out of receiving unsolicited commercial messages.
If you have established a user account in connection with one of our Services, you may be able to review and request changes to some information that the Company maintains about you through your account settings or by contacting us at info@coyne-healthcare.com. We will respond to your request for access within 30 days.
Visitors from the EU may refer here for further information about your specific rights in relation to the personal information we hold about you.

Data Retention

We will only retain your personal information for as long as necessary (generally 7 years) to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements we are subject to, as well as to resolve disputes, and enforce our agreements. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at info@coyne-healthcare.com. Visitors from the EU may click here to find out more about data retention and the specific rights you have in relation to your personal information we use.

Information Collected from Individuals in the European Union

Your Rights. Under the European Union General Data Protection Regulation, you have certain rights regarding your personal information:

Right to access your information: You have the right to confirm whether and how we use your personal information, why we use it, how long we keep it, and who we share it with. You also have the right to request a free copy of what we have.
Right to have your information shared: You have the right to request a copy of your personal information for your personal use, including sharing with other entities.
Right to rectify your information: If you believe that we hold personal information about you that is inaccurate, misleading, or incomplete, you have the right to request that we correct that information in our records.
Right to request that we remove your information: You have the right to request that we remove your personal information from our records.
Right to request that we limit use of your information: You also have the right to request that our use of your personal information be restricted.
Right to withdraw consent: Where you provide consent to our use of your personal information, you can withdraw your consent at any time by contacting us at info@coyne-healthcare.com. It may take us some time to process your request, but we will update your preferences within a reasonable period of time or inform you there will be a delay and explain why.
Right to complain to a supervisory authority: Where you are unhappy with how we treat or handle your personal information, you have the right to make a complaint to the data protection supervisory authority in your home country. For example, if you live in the United Kingdom, you would contact the Information Commissioner’s Office.

If you would like to exercise any of your rights described above and submit a request, click here or contact info@coyne-healthcare.com We will respond to all legitimate requests within one month. We may sometimes request additional information from you. Please note that we may not be able to fulfill your request under certain circumstances, such as when it is necessary to keep your information to complete an order or meet a legal obligation. If we cannot fulfill the request, we will notify you of the reasons why.

If you disagree with our resolution of your request, you have the right to make a complaint to the supervisory authority in your country. You may also seek to enforce this right through a judicial remedy.

Health Information. We are required by law to maintain records of our customers who report adverse reactions to our dietary supplement products. We ask for your explicit consent before collecting any information about your health or medical conditions. We will use this information only for the purposes of meeting our regulatory and legal obligations [and will not share it with any third parties]. You may withdraw your consent at any time by contacting us as described above.

Data Breaches. Please note that we have put in place procedures to deal with any suspected personal data breach. We will notify you and any applicable EU data protection supervisory authority of a breach where we are legally required to do so.

Cookies and Tracking Technologies. We and our partners use cookies or similar technologies to analyze trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole. The chart below explains the different types of cookies and tracking technologies and what we use them for:

Cookie/Tracking Technology	Name	Purpose
Cookie preference	Notification_cookieconsent GDPRCookieConsent	Where you indicate a preference about cookies on our websites, this cookie will be used to remember your choice.
Security cookies	n/a	We use these cookies to protect our legitimate interests in providing a secure shopping experience and protecting the data we hold.
Functionality cookies	ps-uid BVImplmain_site BVBRANDID BVBRANDSID	We use these cookies to advance our legitimate interests in running a user-friendly website. These recognize you when you return to the website. For example, they help us show user reviews and where to buy our products.
Google Analytics/HotJar	_ga _gid _gat_ _hjIncludedInSample	We use these cookies to advance our legitimate interests in gaining insight into how our users are interacting with our websites. These cookies are used to analyze data pertaining to our web traffic.
Add cookies	_uetsid __atuvc __atuvs DSID IDE fr TLTSID TLTUID	We use these cookies to advance our legitimate interests in marketing relevant products to our customers. These cookies are used by our third-party ad network to adapt ads to users, improve campaign effectiveness.
Web beacons	__utma __utmc __utmz __utmt __utmb	We use these cookies to advance our legitimate interests in providing relevant marketing communications. We include web beacons in emails or newsletters to determine whether messages have been opened and identify the IP address of the computer on which they were opened. This information helps us customize the services we offer and measure the overall effectiveness of our online content and the products and services we offer. Web beacons also allow third parties to obtain information such as the IP address of the computer that downloaded the page on which the beacon appears, the URL of the page on which the beacon appears, the time the page containing the beacon was viewed, the type of browser used to view the page, and the information in cookies set by the third party.

Marketing and Promotions. If you have indicated that you would like to receive marketing communications from us, we may use your personal information, including your order history, the marketing preferences you tell us about, and the feedback you send us, to build a profile about you and tailor the promotions we send to you. For example, if you sign up to receive promotions from us, and we see you place an order for the same vitamins every month, we may send you special coupons for those vitamins on your birthday. If you have questions about how we use your personal information to tailor the promotions you receive, please click here or contact us at info@coyne-healthcare.com. If you would like to change your marketing preferences or would no longer like to receive marketing communications from us, contact us at the email address above.

Data Retention. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

EU-U.S. and Swiss-U.S. Privacy Shield

The Company participates in and has certified compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. The Company is committed to subjecting all personal data received from European Union (EU) member countries and Switzerland, respectively, in reliance on each Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Frameworks, and to view our certifications, visit the U.S. Department of Commerce’s Privacy Shield List here.

Under each Privacy Shield Framework, the Company is responsible for the processing of personal data it receives and subsequently transfers to a third party acting as an agent on its behalf when our agent processes such personal information in a manner inconsistent with the Privacy Shield Principles, unless the Company is not responsible for the event giving rise to the damage. The Company complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to each of the Privacy Shield Framework, the Company is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at info@coyne-healthcare.com.

Under certain conditions, more fully described on the Privacy Shield website here, you may invoke binding arbitration after other dispute resolution procedures have been exhausted.

Information Automatically Logged

This website uses various web analytics tools (such as Google Analytics) to help analyze how users use the site. These tools use ‘cookies’, which are text files placed on your computer, to collect standard internet log information and visitor behavior information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google and sometimes other vendors. This information is then used to evaluate visitors use of the website and to compile statistical reports on website activity for coyne-healthcare.com.

We will never (and will not allow any third party) use the statistical analytics tool to track or to collect any personally identifiable information of visitors to our site. The Web Analytics vendors do not associate your IP address with any other data held by them. Neither we nor the web analytics Vendors will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any personally identifying information from any source unless you explicitly submit that information via a fill-in form on our website.

Authentication

Some of our products will ask you to identify with either Google or Facebook so we can retrieve information on your behalf. We will not look at your individual data. We do reserve the right to aggregate usage data to measure the performance of our applications, but no identifiable personal information will ever be disclosed to third parties.

Contacting Coyne Healthcare

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact us using our contact form.